Gryphon Technologies

  • Credit & Collections Analyst

    Job Locations US
    Posted Date 1 month ago(11/6/2018 2:13 PM)
    # of Openings
  • Overview

    Gryphon Technologies, LC / Gryphon Marine / Gryphon M&T (Gryphon) is a premier professional and engineering services provider to the Department of Defense. Gryphon is the federal Government’s partner working in support of mission critical systems in every phase of their lifecycle. We are proud of our ability to help shape tomorrow, while ensuring today’s U.S. and coalition forces can carry out their critical missions and tasks.


    Gryphon is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.



    Responsibility for Accounts Receivable collection efforts, establishing and monitoring client credit terms and limits, coordination of proper reporting and review of the portfolio.  Knowledge sharing with others on Credit & Collections staff.



    • Assess new client credit requests and establish credit limits, monitor existing portfolio and maintenance of existing client credit terms.
    • Provide for their development and training of others in group as needed.  Sharing ideas and improvement initiatives.
    • Responsible for collection calls and/or correspondences assure assigned accounts are kept current and invoices are being paid.  Coordinate efforts of staff collectors in support of business unit/vertical responsibilities
    • Provide recommendations for improvements in the overall process of on-boarding, payroll, billing and cash applications – all impacting the ability to perform essential collection duties.
    • Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
    • Monitor billed and unbilled accounts receivables on a daily basis utilizing on-line tools and reports.
    • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
    • Must communicate & follow up effectively with field personnel, on-boarding team and shared services functions regarding customer accounts on a timely basis.
    • Prepare summary reports to highlight customer balances based on due date in relation to the customer’s terms.  Indicate areas of concern, assess collection risk, analyze existing and required Bad Debt Reserve balances and review with management semi-monthly – taking lead role in those reviews
    • Work closely with all Credit & Collection Analyst to develop actions to improve cash flow from collections and to reduce DSOs as a team.
    • Respond to customer inquiries regarding their account balances in a timely manner promoting a commitment to service.
    • Facilitate the preparation of correspondence to customers when required.
    • Meet defined department goals and metrics.
    • Comply with all operating guidelines and standards.
    • Perform other assigned tasks and duties necessary to support the Credit and Collections Department.



    Client Focus - Establishes and maintains sound working relationships with external and internal clients and gains their trust and respect.  Anticipates and meets their needs.  Acts with client in mind and adds value to the relationship. Respects client needs and expectations and lets clients know if their expectations cannot be met. Promotes and sustains client satisfaction.


    Delivers Results - Achieves results within established timelines while looking for productive ways to make an impact. Recognizes opportunities and initiates actions to capitalize on them; seeking out and taking on increased responsibility or resolving problems as they occur.  Understands and demonstrates that intentions, activities and results are not the same. Uses sound judgment about when to take action and when to seek guidance or permission.  Expects that obstacles will occur and refuses to use them as an excuse for not achieving results.


    Communication - Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to accomplish. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point. This is quite different than those who tend to select the wrong means of communicating, or who communicate information to inappropriate people.


    Quality of Work - Has a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Exhibits strong functional knowledge, job skills and expertise appropriate for the position.  Is personally committed to high quality work and encourages others to have similar standards.


    Collaboration - Demonstrates a genuine interest in the thoughts, opinions, values and needs of co-workers and clients and views differences in these areas as both inevitable and acceptable.  Contributes to high team morale.  Avoids speaking, writing or doing other things that could be seen as disrespectful of people in their absence (or "behind their backs"). Recognizes and shows respect for the strengths and contributions of others. Fills in gaps when other members are overloaded. Supports the efforts of others to succeed.  Seeks out feedback for the purpose of achieving goals.


    Personal Leadership - Thinks and cares about the organization like an owner.  Demonstrates model behaviors that encourage, motivate and develop others for work excellence.  Demonstrates confidence in actions being advocated and acts with conviction in a way that demonstrates his or her commitment and credibility.  Engages others with sound processes for thinking through problems by advocating consistency with company values and policies.




    • A minimum of five years of experience in Accounts Receivable collections or similar client-interfacing capacity
    • Previous management experience
    • Working knowledge of Microsoft Excel and database management systems expertise.
    • Ability to identify, research and analyze data and learn to navigate through client portals and internal system/support tools
    • Strong organizational, communication and interpersonal skills.
    • Capability to identify and comprehend an issue, analyze and recommend actions.
    • Demonstrated ability to build relationships at all levels of the organization.
    • Maintain confidentiality and consistently adhere to accounting policies.
    • Ability to manage, organize and schedule a variety of concurrent deliverables

    The above major ongoing responsibilities describe only the essential job functions and are not intended to be a complete list of all duties and responsibilities.  All job functions must be performed in accordance with policies and procedures.


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